Terms and Conditions
Thank you for choosing Cakes By Shafina!
Please read the terms and conditions below carefully before confirming your booking.
Deposits - For celebration cakes, full payment is required at the time of booking. For wedding cakes, a 50% deposit is required at the time of booking. This deposit is non-refundable. The remaining balance for wedding cakes must be settled at least 28 days before the delivery or event date.
Rescheduling & Postponements - If you need to postpone your event, we will do our best to accommodate a new date, subject to availability. Please note that prices may increase due to rising costs of materials, which may affect your total package price. You will be notified of any changes, which will be added to your remaining balance.
Perishable & Dated Items - If perishable or dated items (e.g., fresh flowers, fruit, or custom toppers with a specific date) have already been purchased for your order, these will need to be repurchased at your cost if you reschedule.
Orders in Progress - If your order has already been fully completed, it will be non-refundable. However, your order can still be delivered or collected.
If your order is partially completed, any costs incurred up to the point of cancellation must be covered. We will do our best to help you reschedule where possible.
Cancellations by Cakes By Shafina - In the unlikely event that we need to cancel your order, you will receive a full refund.
Changes to Orders - As toppers, charms, ingredients, and other items are ordered well in advance, changes to flavours, flowers, or toppers may not always be possible after booking.
Acknowledgement of Terms
Once you have received these terms and conditions, please reply by email to confirm that you have read and accepted them, and whether you would like to proceed with your booking.
A Note from Shafina
Cakes By Shafina is a small business, and we always strive to accommodate you and fulfil your order to the highest standard. Your satisfaction is our priority, and we will maintain complete transparency throughout the process. Thank you for your understanding, cooperation, and continued support.
Kind regards and best wishes,
Shafina Xx